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Magento Shop by web2service®
 
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Return/Exchange

Return & Exchange Policy

A return or exchange is possible when…

  • the items are unworn
  • the items are in their original box and protective
  • foil has not been removed (if applicable)
  • the goods are returned to us within 30 days from time of receipt
  • the completed Return/Exchange form is in the package, with information on the Order No., ­reason for return, and whether an exchange or refund is requested

Additional information:

  • Return costs (shipping) is paid by the customer
  • Sale items (items purchased at a reduced price) cannot be returned or exchanged
  • If you paid for your order via bank transfer, we will need your banking information in order to initiate a return transfer (if applicable)

Exchange / Return Form

This form provides us with the information we need to process your return or exchange.
This form must be filled out and enclosed in the return package. Without this form, your return or exchange cannot be processed.